Registration May Be Fixed but RMA Not?

Tried to request an RMA yesterday afternoon and the system kept erroring: "Please Choose Part Number"; when the part number had been entered. Tried multiple times with different numbers, as there were two products. A very helpful CS Representative on the phone said to click the magnifying glass icon a second time after entering the number. No difference. This was with FF. Tried also with IE. Couldn't login, so don't know if it would have worked.



We handled the RMA over the phone.