I've sent to Corsair support an SP2500 speakers by email to be replaced because they completely died, but because it weights 13.700Kg I had to pay in the post office 68.57€. The speakers are in warranty but Corsair says:
..."As per the Corsair Warranty, customers are required to pay shipping and handling charges, as well as any applicable tariffs, duties, taxes and fees necessary to convey the defective item back to Corsair for replacement or exchange"..."...Corsair is not responsible for any lost or misdirected shipments"...
After paying more than 200€ for the speakers, now, because they died in warranty I had to spend almost 70€ more to ship the defective item. And after that Corsair says is not responsible for any lost or misdirected shipments.
Corsair should have a transporter to handle this things to his clients.
I had a problem with an HP laptop and HP sent a transporter to my home to pic up the defective laptop free of charge.
As a costumer I cannot buy any more Corsair products online if when they brake I have to pay the shipment to you.
This is really not a good policy.
..."As per the Corsair Warranty, customers are required to pay shipping and handling charges, as well as any applicable tariffs, duties, taxes and fees necessary to convey the defective item back to Corsair for replacement or exchange"..."...Corsair is not responsible for any lost or misdirected shipments"...
After paying more than 200€ for the speakers, now, because they died in warranty I had to spend almost 70€ more to ship the defective item. And after that Corsair says is not responsible for any lost or misdirected shipments.
Corsair should have a transporter to handle this things to his clients.
I had a problem with an HP laptop and HP sent a transporter to my home to pic up the defective laptop free of charge.
As a costumer I cannot buy any more Corsair products online if when they brake I have to pay the shipment to you.
This is really not a good policy.
Aucun commentaire:
Enregistrer un commentaire